Today, Hugo.com learned of eBay's announcement: About the protection rules for transactions using certified overseas warehouse service providers in the eBay overseas warehouse service standard assessment, the original text of the announcement is as follows:
During the global new crown epidemic, eBay found that sellers using overseas warehouses generally have more serious overselling behaviors; even some sellers using certified overseas warehouse service providers have problems such as high delivery delay rates and high logistics failure rates due to oversold items. . In view of this, eBay will adjust the transaction protection of overseas warehouse suppliers (listed below) that use certification from today, the specific requirements are:
1. Obtain a collection scan of the tail logistics supplier within the promised order processing time
2. There is no degradation of logistics services (degradation of logistics services refers to: the timeliness of the logistics services actually used by the seller does not match the promised delivery timelines. For example, if your item is set to a 2-day delivery timeliness logistics option, Actually use the logistics service of 5 days delivery time limit)
3. Correctly fill in the location of the item (for example, the location of the certified overseas warehouse used by the seller is Spain, and the location of the item should be written as Spain rather than other countries)
4. Synchronize the transaction information (transaction number, publication number) of the eBay platform to the certified overseas warehouse supplier immediately when placing an order to the overseas warehouse
At the same time, transactions that meet the above requirements will be protected in the eBay overseas warehouse service standards regarding the delivery delay (the proper delivery scan is later than the expected to late delivery time) or the unreceived goods dispute (Open INR).
In addition, we found that more than 70% of the transactions with delayed collection scans promised that the order processing time was 0-1 working days. Taking into account the impact of the global new crown epidemic, sellers are requested to pay close attention to the real-time operational timeliness of overseas warehouse service providers while filling inventory management in time, objectively fill in the promised order processing time, and establish reasonable receipt expectations for buyers.
List of certified overseas warehouse suppliers:
eBay publishes overseas warehouse service standard assessment and protection rules.